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COVID-19 Update from ABEBooks and Biblio

Message from Sally Burdon after consultation with ABEBooks and Biblio in the current COV19 crisis: flexibility to their rules of fulfillment.
Published on 23 March 2020
COV 19 - ABE and Biblio

Dear Colleagues

COVID-19 Update from ABEBooks

Vic Zoschak of the ABAA, the ABA, ILAB and other colleagues have been working with ABEBooks to discuss issues that might impact on  booksellers who sell through their platform during this difficult period. ABE have constructed an frequently asked questions (FAQ) page in several languages - see links below.

English language help: 
http://help.abebooks.com/covid-19/

https://sellerhelp.abebooks.co.uk/2020/03/covid-19-seller-help-page.html

French language help: https://aide-vendeur.abebooks.fr/2020/03/covid-19.html

German language help:  https://verkaeuferhilfe.abebooks.de/2020/03/covid-19.html

Italian language help:  https://aiuto-libreria.abebooks.it/2020/03/covid-19.html 

Spanish language help: https://soporte-libreria.iberlibro.com/2020/03/covid-19.html

If you sell on the ABE platform please take the time to visit these links and read the information.

 

Is there anything you  still need answers to or are still concerned about?

If so please let us know so that all questions and concerns can be gathered together and put to the right people at ABE.

Please email me Sally@AsiaBookroom.com 
or Angelika Elstner secretariat@ILAB.org so that we can compile your questions.

Biblio have also issued a statement giving flexibility to their rules of fulfillment. For those who sell on the Biblio platform you will find the text below on their site when you log into your account.

 

COVID-19 Update from Biblio

Given the escalating nature of COVID-19, we wanted to reach out to sellers regarding guidance moving forward.
Firstly, we hope everyone is keeping safe and healthy. We know this is a turbulent time, and we are here to provide all the help and assistance we can. The health and wellbeing of our colleagues, customers, staff, and communities is our top priority.

We encourage sellers to continue accepting orders, even if they cannot be fulfilled within the usual timeframe, whether that is caused by postal restrictions or sellers practicing social distancing.

Orders where the status has not been changed within four business days are subject to automatic expiration. When an order expires, it is marked as "Rejected" and payment is automatically voided/refunded.

If you cannot process and ship an order within four business days, please mark the order as "Shipped" and send an email to the customer informing them of the situation. You can always issue any appropriate refunds later on if needed.

If the customer would prefer to cancel the order rather than wait until conditions change, please let us know and we will be sure to cancel the order at no impact to your fulfillment rating.

As always, if you would like to place your account on vacation status, login and click on the "Account" tab, then select "Vacation settings" from the drop-down menu. You'll be able to schedule a start and end date for your vacation. If your account is already on vacation status and you want to return earlier than scheduled, simply click "Return my inventory from vacation now".

Please allow 2 - 3 hours for all of your listings to be fully indexed into searches after returning from vacation. Note that, while your bookseller account is set to vacation status, you must still provide for communication regarding orders that have already been processed.

The Biblio team is working remotely as we do our part to help slow the spread of COVID-19 in our community. We will still be answering calls, but response times may be slightly delayed as we adjust to this new system.

You can also send a direct email to bookseller-support@biblio.com. We will be monitoring things on our end, and please reach out if you have any questions or concerns.

 

 

Best wishes,
Sally Burdon
ILAB President

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